REFUND AND CANCELLATION POLICY

1. Service Nature

Our platform provides school website development, digital tools, dashboards, and custom services.
Most services involve manual work, time investment, and digital products, which are not returnable.

Therefore, refunds are limited and apply only in specific conditions mentioned below.

2. Refund Eligibility

Refunds may be granted only under the following conditions:

2.1 If No Work Has Started

If the school cancels the service within 3 days of payment and no work has begun, a full refund is eligible.

2.2 Delay Beyond Promised Timeline

If development is delayed beyond the agreed timeline due to our fault, and no significant progress has been made, the school may request:

  • Partial refund OR
  • Extra service at no cost

(Whichever is mutually agreed.)

2.3 Technical Issues

If the platform or service has a major technical issue that we cannot resolve within 15 working days, the client may request a partial refund.

3. Non-Refundable Items

Refunds will not be given for:

3.1 Completed Work

If the website or service has been delivered, published online, or handed over.

3.2 Domain & Hosting Charges

Domain registration, hosting purchase, SSL, and third-party services are non-refundable as they are purchased from external vendors.

3.3 Customized Work

Custom modules, features, portals, or design requests created specifically for the school.

3.4 Change of Mind

No refund is issued if the school decides:

  • They no longer want a website
  • They want to stop the project midway
  • They want to switch to another developer

3.5 School’s Delay

If development is delayed because the school did not provide content, images, data, or approvals.

4. Cancellation Policy

4.1 Before Work Starts

Cancellation is allowed within 3 days of payment if work has not started.

4.2 After Work Has Started

Cancellation is allowed, but no refund will be issued.
We may provide project files completed up to that point.

5. Monthly / Yearly Subscription Services

If the school uses subscription-based services:

  • Fees for the current active subscription period are non-refundable
  • No partial refunds for unused days
  • Cancellation takes effect from next billing cycle

6. Payment Gateway & Taxes

  • Any payment gateway charges or bank fees will be deducted from refunds.
  • Tax amounts (GST, etc.) cannot be refunded once paid to authorities.

7. How to Request a Refund

To request a refund, the school must:

  1. Email us at [uniquetreasurein@gmail.com]
  2. Provide invoice number, school details, and reason for refund
  3. Allow us up to 7–10 working days to review

If approved, refunds will be issued to the school’s bank account within 5–7 business days.

8. Contact Information

For refund and cancellation queries, contact:

[UNIQUE TREASURE]
Email: [uniquetreasurein@gmail.com]
Phone: [6391497688]
Website: [www.uniquetreasure.in]